Terms & Conditions

Bookings

1. Booking confirmation

   1. A booking is confirmed once t4nanny has received the required payment and has confirmed the booking in writing.

   2. The amount payable at the time of booking depends on the total booking value and the time remaining before the first day of the booking, as set out below.

2. Booking deposit (arrhes) and remaining balance

   1. Bookings of €1,500 or more

      1. For bookings with a total booking price of €1,500 or more, a booking deposit (arrhes) of 50% of the total booking price is payable at the time of booking.

      2. The 50% booking deposit (arrhes) is non-refundable in the event of cancellation by the Client, subject to the provisions concerning cancellation by t4nanny set out below.

      3. The remaining 50% balance is due no later than four weeks before the first day of the booking.

   2. Bookings below €1,500

      1. For bookings with a total booking price of less than €1,500, t4nanny may require payment of the full booking price at the time of booking.

      2. Where the full booking price is paid at the time of booking, 50% of the total booking price shall constitute the booking deposit (arrhes) and shall remain non-refundable in the event of cancellation by the Client.

      3. The remaining 50% constitutes the balance of the booking price and is paid in advance for administrative and booking purposes.

      4. The applicable payment at any given time will be the amount shown on the invoice at the time of booking.

   3. Bookings made four weeks or less before the start date

      1. Where a booking is made four weeks or less before the first day of the booking, the full booking price is payable at the time of booking, regardless of the total booking value.

      2. Where the full booking price is paid in advance, 50% of the total booking price shall constitute the booking deposit (arrhes) and shall remain non-refundable in the event of cancellation by the Client, subject to the provisions concerning cancellation by t4nanny set out below.

3. Administration fee for late payment

   1. In accordance with applicable French law, a fixed compensation of €40 may be charged for recovery costs where payment is not received within the payment period agreed at the time of booking (indemnité forfaitaire pour frais de recouvrement).

   2. This fixed compensation is applicable subject to the conditions provided for by French law.

Cancellations

1. Cancellation by the Client

   1. If the Client cancels the booking, the following cancellation provisions apply:

      1. More than four weeks before the first day of the booking

         1. Where the Client cancels more than four weeks before the first day of the booking:

         2. the 50% booking deposit (arrhes) is retained by t4nanny and is non-refundable; and

         3. where the Client has paid more than the 50% booking deposit, any amount paid above the 50% deposit shall be refunded.

         4. Accordingly, where a booking has been paid in full at the time of booking, the Client will receive a refund of 50% of the total booking price, while the remaining 50% will be retained by t4nanny as the non-refundable booking deposit (arrhes).

      2. Four weeks or less before the first day of the booking

         1. Where the Client cancels four weeks or less before the first day of the booking, 100% of the total booking price remains payable.

         2. If the booking has already been paid in full, no refund will be made.

         3. If only the booking deposit or part of the booking price has been paid, the outstanding balance remains due and payable.

2. Cancellation by t4nanny

   1. If t4nanny is unable to provide the booked childcare services, t4nanny will notify the Client as soon as reasonably possible.

   2. Where the cancellation is attributable to t4nanny, the applicable French legal provisions relating to arrhes shall apply.

   3. Where applicable, amounts paid by the Client shall be refunded in accordance with those legal provisions.​​

Changes to your Childcare Requirements (In resort)

1. Any changes to a booking are subject to availability and must be agreed with t4nanny.

2. Where a change affects the price after an invoice has been issued, the relevant adjustment will be made through an avoir (credit note) and, where necessary, a new invoice.

Force Majeure

1. Where a booking cannot be performed due to circumstances of force majeure or other circumstances recognised by applicable French law, the rights and obligations of both parties will be determined in accordance with applicable French law.

Your Nanny

1. Continuity of Care

   1. We take pride in providing continuity of care and understand the importance of the relationship that develops between your children and their nanny.

   2. If, for any reason, your allocated nanny is unable to complete the booking, t4nanny will make reasonable efforts to provide a suitable replacement. If a replacement cannot be provided, you will receive a refund for the childcare services that cannot be delivered.

2. Staff Sickness

   1. If your nanny becomes unwell during your booking, t4nanny will make reasonable efforts to provide a suitable replacement, while also protecting the health of your family, our staff and other families we care for.

   2. If a replacement cannot be provided, you will receive a refund for the childcare services that cannot be delivered.

3. Child Sickness

   1. If your child develops symptoms of an infectious illness or becomes unwell during a booking, we may ask the nanny to stop providing care where this is necessary to protect your child, the nanny and others.

   2. Depending on the circumstances, we may require appropriate medical confirmation before care can resume. The decision to resume care will take into account the child's condition, the risk of infection and the nanny's ability to provide care safely.

   3. If care cannot reasonably resume during the remainder of the booking, any refund will be considered in accordance with the circumstances and applicable law.

Medication

1. Parents or legal guardians must provide complete and accurate information about any medication required by their child before the booking begins.

2. Medication will only be administered where the parent or legal guardian has provided the necessary information, instructions and consent in advance, and where the nanny is able to administer it safely and within the scope of their role.

3. Parents remain responsible for ensuring that all required medication is available, in date and clearly labelled, and that the nanny has been given appropriate instructions.

4. In an emergency, the nanny will follow the information and emergency procedures provided by the parent or legal guardian and seek appropriate medical assistance where necessary.

Working Hours

1. Off-Peak Weeks

   1. Outside peak periods, childcare may be booked as a block of up to 7 consecutive hours between 08:30 and 19:00, subject to availability.​​

   2. Evening childcare is available from 19:00 and must be agreed with t4nanny in advance.

   3. Once childcare hours have been booked and confirmed, unused hours cannot be transferred, made up or refunded.

2. Peak Weeks

   1. During peak periods, childcare hours must be booked and confirmed before arrival in the resort. Due to high demand, changes to confirmed childcare hours may not be possible.

   2. For half-day bookings, for example:

      1. Morning: 08:30–12:30

      2. Afternoon: 13:00–17:00

3. Your nanny will provide care during the hours confirmed at the time of booking. Unused booked hours cannot be transferred, made up or refunded.

Child Safety & Comfort

1. Family Information Form

   1. Parents and legal guardians must provide complete, accurate and up-to-date information about anything that may affect their child's health, safety or wellbeing.

   2. This includes, where relevant, allergies, medical conditions, medication, additional needs, dietary requirements, physical limitations, sleep routines and any other information that may assist the nanny in providing appropriate care.

   3. Parents remain responsible for informing t4nanny promptly of any changes to this information.

2. Medication, EpiPens and Inhalers

   1. Parents are responsible for ensuring that any medication, EpiPens, inhalers or other emergency medication required by their child is available, in date and provided to the nanny together with clear instructions before care begins.

3. Ratios & Minimum Ages

   1. The minimum age for childcare is 4 months.

   2. Our standard maximum nanny-to-child ratios are:

      1. 4–12 months: 1 child per nanny

      2. 12 months–3 years: 2 children per nanny

      3. 3 years and over: 4 children per nanny

   3. These are maximum ratios. t4nanny may reduce the number of children cared for by a nanny where this is necessary due to the children's individual needs, the activity, environment or other safety considerations.

   4. All children receiving care must be included in the confirmed booking. Additional children must be agreed with t4nanny in advance and may incur an additional charge.

   5. Nannies are only responsible for children included in the confirmed booking. Last-minute additions must be approved by t4nanny before care is provided.

Out and About

1. Paid Excursions, Activities & Meals

   1. When you ask your nanny to accompany your child to an activity, meal or excursion involving an additional cost, you are responsible for the associated costs for both the child and nanny.

   2. Payment can be provided to the nanny in advance in euros, or another payment arrangement may be agreed with t4nanny. Receipts can be provided where requested.

2. Equipment

   1. Where equipment is borrowed or hired for use by a child, parents remain responsible for following the supplier's instructions and ensuring that the equipment is suitable for their child's age, size and ability.

   2. Where t4nanny provides or arranges equipment, we will take reasonable steps to ensure that it is suitable for its intended use.

3. Responsibility and Liability

   1. t4nanny will provide childcare with reasonable care and professional diligence.

   2. Parents remain responsible for their child's personal belongings and for ensuring that any personal equipment provided for their child is suitable and safe to use.

   3. Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law. 

Marketing

1. Photos and Videos

   1. Parents or legal guardians may choose whether to give consent for photographs or videos of their children to be used for t4nanny's marketing and promotional purposes.

   2. Consent must be actively provided. Choosing not to provide consent will not affect the childcare service provided, and consent may be withdrawn in accordance with our privacy policy.

   3. Photographs or videos taken for the purposes of providing childcare will be handled in accordance with our data protection and privacy procedures.

   4. Nannies must not retain booking-specific photographs or videos on personal devices beyond the period necessary for the agreed purpose, unless specifically authorised for private family use.

Safeguarding & Complaints

1. Raising a Concern About Your Nanny

   1. If you have any concern about the care provided by your nanny, please contact t4nanny as soon as possible.

   2. Where you have an immediate safeguarding concern, you should remove your child from the nanny's care and contact t4nanny immediately.

   3. Elle Rasmussen – Director
      WhatsApp: +44 7564 624 025
      Phone: +33 7 80 85 04 59

   4. We will take concerns seriously and investigate them appropriately.

Respect and Safeguarding of t4nanny Staff

1. The health, safety and wellbeing of our staff are equally important to us.

2. We expect our nannies to be treated respectfully and professionally. Where bullying, harassment, threatening behaviour, discrimination or other conduct creates a health, safety or safeguarding concern, t4nanny may suspend or terminate childcare services.

3. Any financial consequences will be considered according to the circumstances and applicable law.

Client Accommodation

1. Suitable Accommodation

   1. Parents are responsible for ensuring that the accommodation in which childcare takes place is reasonably suitable, safe and hygienic for the nanny to provide care.

   2. Where a significant health, safety or safeguarding concern is identified, t4nanny may request that the issue is rectified before care continues. Where the concern cannot reasonably be resolved, t4nanny may suspend or terminate the childcare service.

   3. Any refund will be considered according to the circumstances and applicable law.

2. Hygiene and Changing Facilities

   1. Parents must provide appropriate hygienic facilities for nappy changing, together with sufficient towels, spare clothing and other essential items required by their child.

3. Smoking and Vaping

4. For the health and wellbeing of our staff and the children in our care, smoking and vaping are not permitted inside the accommodation while the nanny is present.

Alcohol and Impairment

1. Parents and other adults present during childcare must remain able to provide appropriate support and communication to the nanny when required.

2. If alcohol consumption or other behaviour creates a health, safety or safeguarding concern for the nanny or child, t4nanny may suspend or terminate care immediately.

3. Any financial consequences will be considered according to the circumstances and applicable law.